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Understanding Advance notification drop (814) request

The Advance notification drop (814) request is an inbound transaction sent by a utility to the nGenue application to schedule a future service termination. This process logs the pending drop in advance of the effective termination date.

To raise an advance notification drop request, you must have the following information:

  • A valid account number: This ensures the request is linked to the correct customer account.
  • Drop request date: The date on which the service should be discontinued.
  • Future termination date (if applicable): If the drop is scheduled for a future period, provide the exact termination date to allow proper scheduling and notification to all relevant parties.

Process workflow

  1. File reception and initial handling

    1. Once a utility sends an advance notification file, the nGenue application receives and decrypts the inbound file.
    2. The application performs initial validation, and the acknowledgment (997 response) will be sent to utility's FTP.
    3. EDI service retrieves the decrypted file and upon processing, file is then moved to designated inbound path.

  2. File processing

    1. The system retrieves file from FTP site.
    2. The file will be decrypted and validated as per utility requirements.
    3. Upon successful file processing, it is moved to archive.

  3. Process outcome

    1. If the advance notification drop request is successful:

      • Future drop confirmation and provided cancellation date will be displayed in Activity log.
      • Transaction details can be found in the EDI session history of Import tab.
      • Facility status will be updated to "Terminated" on effective date.

    2. If the request is rejected:

      • Rejection details will be recorded in Activity log.
      • Creates review task.
      • Files will be archived for audit purpose.

      Note

      • All processed files are automatically archived for record-keeping.
      • Rejected transactions require manual review and corrective action before reprocessing.
      • Effective date updates are applied during scheduled daily service runs.