What can you do with nGenue?¶
Customer Management¶
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Customer Communications
Keep your customers informed with natural gas specific messaging for mass communications through configurable groupings of customers, all the way down to the individual.
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Contract Renewal
Streamline contract processing with configurable notifications, allowing customers the ability to opt in throughout the year to varying rate offers with ease.
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Customer Care
Improve customer relations and enhance customer satisfaction via a centralized repository of customer and customer-related data that provides a complete customer lifecycle view.
Billing¶
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System-managed Billing Processes
Eliminate manual uploading / downloading with automated billing connectivity enabling rate ready and bill ready utility consolidated billing scenarios without the need to manage or modify spreadsheets.
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Automate Billing and Invoicing
Generate accurate invoices automatically, handle complex billing scenarios, and streamline payment processes to reduce manual errors.
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Customer Credit and Collections
Manage customer credit and quickly review outstanding balancing and aging with features built specially to manage natural gas end users of any size.
ETRM¶
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Trading
Capture your physical supply and hedge your positions with support for swaps and futures either entered manually or imported from your exchange of choice.
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Risk
Manage exposure to price fluctuations with fully integrated Mark-to-Market and Price Exposure reporting that spans both wholesale and retail sides of the business.
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Counterparty Credit
Understand your credit exposure in real time with on demand reporting specifically designed to account for the physical nature of the natural gas industry.
What customer says about nGenue?¶
We are delighted to have discovered nGenue. We are excited to have found a fully integrated operational system designed specifically for natural gas that will enable us to better manage our risk and take care of our customers in an ever-evolving market.
The configurability of nGenue’s pre-integrated technology designed specifically for the natural gas industry, when combined with the hands-on natural gas knowledge and expertise of the nGenue team, will position us well in continuing to meet the needs and expectations of our customers.
We’ve found nGenue does everything they said it would do and more. It has been the smoothest transition and the most successful project I have ever experienced. We implemented the new nGenue ETRM system for our Natural Gas business in under 6 months – extraordinary compared with what we’ve heard is the industry norm!
Stay ahead with the nGenue events¶
Published when each release drops, our official events page has all the nGenue news, upcoming events, and contributions from the global nGenue community!